FAQs

FAQs

Frequently Asked Questions about our cleaning service.

FAQs2023-07-15T21:34:05+00:00
Do you use eco-friendly products when performing cleanings?2023-07-16T02:02:14+00:00

Yes! Our team only uses environmentally responsible chemicals that don’t create any harmful byproducts during their detoxification processes – meaning they won’t damage surfaces while providing an effective solution against germs in the process.

How often will the office buildings need to be cleaned?2023-07-17T23:11:26+00:00

The frequency of our service is customizable depending on your needs; we typically perform daily cleanings for most of our customers but are able to accommodate daily, 2 or 3x a week or bi-weekly services as well.

What cleaning services do you offer?2023-07-16T02:01:05+00:00

We provide a full range of office building cleaning services, including dusting and vacuuming floors and carpets, sanitizing bathrooms and kitchens, removing trash from desks or counterspaces. Additional special requests such as window washing can also be accommodated if necessary.

How long should I expect it would take to complete the service?2023-07-16T00:58:23+00:00

Depending on factors like size of business premises, how many staff required etc. The more manpower employed at one time; then less duration shall consume completing whole task.

Is this process safe for my employees’ health?2023-07-16T00:57:52+00:00

Yes! Our solutions use non-toxic chemicals that have been certified by Environmental Protection Agency (EPA). They do not contain any toxic residue which means they will be completely harmless after applied accordingly without sacrificing efficacy against germs on contact areas.

What types of services are provided in commercial disinfection?2023-07-16T00:57:26+00:00

Commercial disinfection can involve cleaning, sanitizing and/or deodorizing surfaces such as floors, walls, curtains and furniture. These services may also include HVAC system sanitation or electrostatic spraying for a comprehensive approach to killing bacteria and viruses within the entire facility.

Are your products eco-friendly?2023-07-16T00:25:24+00:00

Yes – all chemicals used adhere strictly meet EPA standards regarding safety for indoor use which means they don’t have any noxious fumes when put into practice. Furthermore all steps necessary taken prevent cross contamination between different areas rooms within an environment where required.

How often should I schedule my janitorial service?2023-07-18T08:22:17+00:00

Janitorial schedules are based on the size and complexity of your facilities; however our general recommendation is that daily cleans usually work best for most customers in order to ensure optimal levels cleanliness throughout their facility over time. The frequency can depend upon customer’s preference for more frequent touch-ups depending on budget constraints etc. It’s definitely worth considering talking through these details with us so we can tailor our approach according to individual requirements!

What type of janitorial services do you offer?2023-07-16T00:24:18+00:00

We provide a range of commercial and residential cleaning, including window washing, carpeting & tile care, hard floor care like buffing or stripping/waxes. Additionally we offers regular maintenance visits to empty trash bins and servicing restrooms as per your needs.

How Often Will My Building Be Cleaned?2023-07-17T20:51:50+00:00

This depends entirely on what your needs happen to be – we can create customized schedule plans tailored specially for each client depending upon how frequently their premises need servicing; whether it’s daily/weekly/monthly or a one off occasion then get in touch today so we can organise something perfect just for you

Are Your Cleaners Insured And Bonded?2023-07-17T20:51:28+00:00

Yes! All our workers are fully covered by liability insurance in case there is ever an incident while they’re on the job providing you with a top quality service experience that’s stress free all around!

What Kinds Of Commercial Cleaning Services Do You Offer?2023-07-17T20:50:37+00:00

Our range of commercial cleaning services includes janitorial work, floor and surface sanitizing, window washing, vacuum and carpet shampooing. We also provide special event clean up as well as deep-cleaning for construction sites or areas that have been remodeled.

Do I have the same cleaner at each visit?2023-07-15T21:02:15+00:00

Our goal is to provide you with the same cleaning team at each visit. With the occasion of illness or booked time off, we would send a different cleaner/team. If you are ever unsatisfied with your team, we will be sure to find the right fit for you.

Are you Insured, Licensed & Bonded?2023-07-15T21:00:05+00:00

We are insured, bonded & licensed business.  We want to provide you with peace of mind. Our GST number is located on the bottom of our invoices for your income tax purposes.

The National choice crew is selectively chosen through a series of criminal record checks, background & reference checks.

What types of payment can I use for my cleaning visits?2023-07-17T22:54:56+00:00

All major credit cards, via PayPal, ACH check or bank transfer.

Do you use Eco-Friendly cleaning products?2023-07-15T20:58:40+00:00

We offer a Eco-Friendly Cleaning option.

What if I am not satisfied with the clean?2023-07-15T20:55:55+00:00

National Choice offers a 100% Satisfaction Guarantee. Please inform us by email or phone and provide photos of any dissatisfaction within 24hrs of your cleaning visit to qualify.

This provides you with the opportunity to have us come back to fix the tasks.  The fix-up visit time & date will be in accordance with our availability.

What if I need to cancel or reschedule my visit?2023-07-15T20:54:28+00:00

We require a minimum of 24 hours notice to cancel or reschedule your visit to avoid fees. Rescheduling will be determined by our availability and is charged a $15 fee.

Do I need to sign a contract?2023-07-17T22:53:08+00:00

Yes. All services whether 1x service or monthly, weekly, or daily services we agree on scope of work, cost, days of service, and payment terms to avoid any miscommunications with our valued clients.

Do you bring your own cleaning supplies?2023-07-15T20:44:26+00:00

Yes! We provide all the cleaning supplies we will need to clean your home. We appreciate using your vacuum & mop if you have available, although we always have back up equipment with us if yours is unavailable.

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